Jeyarulraj
Active Level 1

Hi, I have been facing media audio issues. Sometimes there is no sound from media even volume is full. This is happening every time. Then I have to switch off and on the mobile in order to get audio. But volume bar also showing full max. Kindly fix this issues asap. Thank you.
 
8 Comments
SamsungLover086
Active Level 6
try to do some interactive checkups, and turn off bixby , try to factory data reset your mobile if the issue still persist go to samsung service centee
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this is new mobile. I faced this issue after 3 months of used. There may be bugs.
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SamsungLover086
Active Level 6
bro just deactivate bixby , It lies too much load on mic and speaker , I too faced so many problem but after turning off bixby everything got alright
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thanks bro...I will try bro
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samsunglover2020
Active Level 6
are you using any call recorder apps. tell me the model of the handset also. if using voice recorders uninstall as nd check
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No I do not have any call recording apps. I think some bugs are there in software because sometime fingerprints sensor also not working. Model is S10Lite
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ok. then try it in safe mode also. if no issue with safe mode its because of one of the apps yoy use. if showing complaints in safe modw also contact a service centre
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Sound" issue kindly follow the given below steps:

1. Disconnect all accessories and remove any third-party case form your phone.

2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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