Original topic:

May Update -Charging Speed Decreased in S10+

(Topic created on: 06-02-2020 03:22 PM)
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raj0056
Active Level 4
Options
Galaxy S
After may security update,  my mobile is not able to charge fast like before may...

It has been reduced, speed of charging from 10 to 100 percent..

Its taking 1.30  to 1.45 mins to charge fully..
3 Comments
Ronit09
Active Level 5
Galaxy S
Bro, it depend on environmental conditions too. Try charging it in an air condioned room, you will notice change. Moreover what are you going to save with that 15 minutes of charging time.
raj0056
Active Level 4
Galaxy S
Iam seeing difference ..so only
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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