Original topic:

Massive battery drain on Samsung Note 10 plus Exynos (media storage)

(Topic created on: 4/8/21 6:45 PM)
EdoardoD
Active Level 1
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Galaxy S

Screenshot_20210408-173555_Battery Tracker.jpgScreenshot_20210408-160530_Settings.jpgScreenshot_20210408-161023_Device care.jpgScreenshot_20210408-161103_Permission controller.jpgScreenshot_20210408-161111_Settings.jpgLast update makes me crazy. Last month was a nightmare, charging phone 3 times a day because Media Storage drain all the battery. I contacted 3 times samsung support and nothing has changed.

Can someone help?

 

7 Comments
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Galaxy S

You can try reset. Or wait for next update, N10+ is listed to get updates monthly. 

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EdoardoD
Active Level 1
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Galaxy S

I did try both, reset once and updated 2 days ago, nothing has changed

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AKSM215F
Active Level 6
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Galaxy S
Check if SD card having any issues or mount & unmount it & reboot
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EdoardoD
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Galaxy S

I don't have any SD card unfortunately 

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AKSM215F
Active Level 6
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Galaxy S
Then wipe cache partition
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EdoardoD
Active Level 1
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Galaxy S

I did try both, reset once and updated 2 days ago, nothing has changed

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Samsung_Support1
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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