Original topic:

MAJOR MANUFACTURING DEFECT AND CUSTOMER SERVICE IS USELESS

(Topic created on: 12-03-2019 11:32 AM)
azhaan51
Beginner Level 2
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Galaxy S

Hello Samung

I have been using samsung forever and this is my 4th device in S series. But i have major screen burn issues and i have talked to customer service regarding this Manufacturing defect and they are charging 650 AED to replace it as it is not under warranty. but looking at your link 

https://us.community.samsung.com/t5/Galaxy-S8/S8-screen-burn/m-p/259163#M9342

it is seen that USA helpline center is helping their customers but not in UAE. Could anyone help me about or do i need to upload the same in entire social media platforms.WhatsApp Image 2019-12-03 at 10.29.20 AM.jpegWhatsApp Image 2019-12-03 at 10.59.58 AM(3).jpeg

2 Comments
aramis
Active Level 10
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Galaxy S
maybe ur phone is not under warranty
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Samsung_specialist
Community Manager
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Galaxy S

Hello there, in order to assist you further we recommend you visit the nearest Samsung Service center with the device to have it checked.
http://www.samsung.com/ae/support/servicelocation/

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