M365 Copilot Not installing on S23Ultra Middle East version

[alta94]

Its been a year now and i cant install m365 copilot. Not normal copilot but M365 copilot. I had a feeling that it might he conflicting with any microsoft apps so i uninstalled outlook , excel , word but it keep saying error. Someone please help me . 

[sms222000]

https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow

[alta94]

The link redirected me to playstore m365 copilot and same issue.

I tried installing zarchive app and get the apk from outside but got failed. it say the app is conflicting with pre installed package. But i dont have any copilot installed . im not sure it ia conflicting with which app

[sms222000]

Try this

[Samsung_specialist]

Thank you for reaching out.

Regarding your issue with installing Microsoft 365 Copilot, kindly note that this application requires specific conditions such as supported region availability, compatible device specifications, and an active Microsoft 365 subscription with Copilot access.

Please ensure the following:

1. Your device software is up to date
2. Google Play Store and Google Play Services are updated
3. You are signed in with the correct Microsoft account that has Copilot access enabled
4. The app is available in your region
5. If the issue persists, we recommend clearing cache and data for Google Play Store from:
   Settings > Apps > Google Play Store > Storage > Clear cache and data

Kindly note that installation and functionality of third-party applications are managed by their respective developers. Therefore, for further assistance, you may need to contact Microsoft support for detailed guidance regarding this application.

[alta94]

Replying in line for each point. and yes i have active subscription for this app which is working fine on windows and mac.

- Device software is updated
- Google play service updated
- Forget signed in , its not even installing
- yes app is available on my region , my playstore is in India region , app is available in both UAE and india region.
- Tried cache clear and data , still not installing from playstore. Im working on copilot project with Microsoft and Microsoft staff claims its device issue.

Its very frustating why i cant install this app on my phone.

[Samsung_specialist]

Thank you for your detailed update and we understand how frustrating this situation can be.

We will address your points one by one:

1. Device software is updated
   Thank you for confirming. Since your device is fully updated, we can rule out outdated OS compatibility issues for now.
2. Google Play service updated
   Noted. This is important and already eliminates one common installation blocker.
3. Forget signed in, it’s not even installing
   This suggests the issue is happening at installation stage (not account sign-in). This is usually related to Play Store cache, device integrity check, or installation restrictions rather than login.
4. App is available in your region (India / UAE Play Store availability confirmed)
   Understood. Since the app is available in both regions, region restriction is not the cause. However, Play Store region conflicts between accounts can still occasionally block installation attempts.
5. Tried cache clear and data, still not installing
   Since clearing cache/data did not resolve it, we recommend additionally checking:
   
   • Google Play Store update status (ensure latest version)
   • Google Play Protect scan status
   • Disable any VPN or private DNS temporarily
   • Ensure sufficient internal storage is available
   • Check if any Work Profile or Device Policy app is restricting installations

Given your use case (Microsoft Copilot / enterprise workflow), also consider the following important point:

Some Microsoft applications may require:

• Device certification (Play Protect certification)
• Compatible Android security level
• No conflicting enterprise management policies or restricted profiles

We recommend checking:
Settings > Security > Play Protect certification (must show “Device is certified”)
If the device is not certified or has any policy restriction, installation failures like this can occur even when the app is officially available.

Since Microsoft staff suggested a device issue, this typically aligns with:

• Device certification mismatch
• Hidden work profile restriction
• Play Store service conflict at system level

If all above checks are correct and the issue still persists, the next step would be a deeper system-level inspection.

For further assistance, you may also use:
https://www.samsung.com/ae/support/contact/