JaggiDhiman
Beginner Level 2
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Galaxy S
Recently i purchase Samsung s20 FE 5g and my phone is upto date software is latest . When ever i recieve or make a video call on whatsapp while connected with my bluetooth earphone , the loudspeakers  automatically  active , and i am not able to use my bluetooth earphone . I also  tried it manually to slect bluetooth but it not works . The sound output is only via loudspeaker. Please fix this issue as soon as possible.
7 Comments
anooptiwari34
Active Level 6
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Galaxy S
Is the same problem happening in other phones as well?
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JaggiDhiman
Beginner Level 2
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Galaxy S
No
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OptimusPrime108
Active Level 6
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Galaxy S
I just checked. When doing a WhatsApp call, it shifts to Loudspeaker automatically. Then I have to tap on Bluetooth button to connect to buds. I am using N20U here.
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JaggiDhiman
Beginner Level 2
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Galaxy S
Yes , but in my device still loudspeaker active while video call
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OptimusPrime108
Active Level 6
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Galaxy S
Can report it to Samsung.
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cs_member8
Active Level 6
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs_member8
Active Level 6
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes