Loudspeaker automatically turns on when answering call

[Happyhum]

I am facing issue on my S10+ that sometimes when I answer an incoming call the loudspeaker automatically turns on. (The button shows it as off). 

Android 9

UI 1.1

Please Help.

[moudykazi]

it shouldn't b like this. furst sution you like to reset all settings. if problem exist then reset factory settings.

[Happyhum]

i am updating my phone to Android 10 UI 2. lets see if that solves the problem

[AhsanA]

Hi, Thank you for your interest in Samsung Pakistan. Please visit Samsung's nearest service center to get your issue resolved.