Original topic:

Lock Screen Overlapping ONE UI 7 S23

(Topic created on: 05-27-2025 08:28 PM)
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jose2009
Beginner Level 2
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Galaxy S
I have One UI 7 on Galaxy S23 and I have my lockscreen notifications set to Cards which is what I prefer. When I have more than 3 notifications on the lockscreen, the notifications come down into the Fingerprint area, so when I want to unlock my phone, tapping the Fingerprint sensor opens the notifications screen instead of unlocking the phone - the phone will only unlock if I hold the Fingerprint sensor until it unlocks. 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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