Original topic:

List of Problems with S23 Ultra after 6.1.1 update

(Topic created on: 09-19-2024 04:50 PM)
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MartianLadyBug
Active Level 5
Options
Galaxy S
CAMERA
1. The zoomed-in pictures are coming out really bad.
2. The quality of the photos from 200mp or 50mp camera seems worse than before.
3. When i turn on the focus enhancer for macro shots, the pictures aren't as clear as they used to be.
SAMSUNG INTERNET
1. The AI translate option isn't working on any websites.
PLAYSTORE
1. The installation of applications is not possible most of the time due to an unspecified error.
CALLING
1. If i move my phone a bit while it's ringing in my pocket, the incoming call stops ringing.
APPLICATIONS
1. Youtube and other OTT apps keep closing automatically while watching.

Let me know if you have any knowledge regarding this. Thank You!
2 Comments
Jeetish
Active Level 1
Galaxy S
I am facing PLAYSTORE issues.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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