Original topic:

Lens Flare issue

(Topic created on: 10-13-2023 12:00 AM)
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lilhit
Active Level 3
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Galaxy S

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Decreased Brightness and exposure 


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Dear Samsung and Members

I think there Is an issue in Samsung S20fe about lens flare . Here the colour of lens flare are in pink colour, it's ohkay if the colour is yellow or white but pink ? Even if there is no relation about it in any case , the cover is not pink the light is not pink .
I will like if any suggestion or any steps are going to be taken on this issue.
Thankyou 

2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we want to inform you that it’s a normal flare phenomenon that occurs when shooting under backlight with the sun or light located close to the screen frame or when there are fingerprints/foreign matter on the lens. It is particularly obvious when taking photos of objects around bright lights. And request you to share a log file, and click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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lilhit
Active Level 3
Galaxy S
Thank You so much for the reply sir .
So it's just a normal phenomenon no other issues right ?
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