We sincerely apologize for any inconvenience this may have caused. Here are a few steps to determine which may be causing the issue:
Step 1: Booting your device in Safe Mode. This is to determine if there are any applications causing interference with the performance of your device.
■ Restart your device.
■ Hold down the Volume Down key as soon as you seem the Samsung Logo until the phone is fully loaded.
■ Once your device has loaded you should see Safe Mode at the bottom of your device.
■ Navigate throughout the device to check to see for any performance improvements.
If you feel that your device is working fine in Safe Mode, this means it is due to the applications which is loaded on your device.
If there is no difference in the sluggish performance of your device, please proceed to the next step.
Step 2: Please perform a Factory Data Reset on your device. Please be advised that this will remove "ALL DATA" from your device and bring it back to its default Factory Settings as you would have first started the device when you first got it.
■ Tap on Apps
■ Go to Settings
■ Find and tap on Backup and reset
■ Tap on Factory data reset (If you have phone security enabled, you may need to enter your passwords in order to proceed to the next step.)
■ Follow the prompts until your device reboots to commence with the Factory Data Reset.
After your device has fully loaded, please check to see if there has been improvement in the performance of your device.
