After updating to One UI 8, there was a problem with Messenger's chat heads. I then thought to reinstall it, and it started downloading but not installing. I tried everything: clearing cache, data, restarting the phone, even resetting the settings only, and uninstalling Meta Services updates, but nothing provided a solution.
Previously, I had the same issue, and I tried to download Messenger from the Facebook Messenger icon which worked back then, but this time, it also wasn't working. I don't know what the problem is. Every other app is working fine, so why Messenger? It just ruined my day.
If anyone knows how to fix it, please tell me. It would be very helpful.
Note : It just automatically fixed by this morning. On 18/10/25, I tried to download it from the Play Store, and it installed without any hassle.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
This issue came once in facebook which is preinstalled. I just uninstalled preinstalled apps. And install apps like facebook, messenger from playstore. I am not facing any issues in any apps in oneui8. It is super smooth
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
