Issue with update One UI 5 1 - green line

[SantoshSomasundrem]

Hi . 

Has anyone else faced this issue. My S21 Ultra after the update got a green line like the picture attached.. 

Any feedback on how to fix this issue? 

[nasah26]

Very true. I had the same issue with my S21 and as usual R A D Mel Mawatha branch said the same thing as my warranty is expired. Never buying Samsung again and Samsung Sri Lanka service is useless. Also note they delete their customers messages in forums.

[Yasassri]

Hi..
Had the same issue for S20 plus after using the phone in daylight today which caused the issue. This is one week after One UI 5.1 update. Will attach a screenshot of the update. Do you think it could be the same issue. However my screen has a small damage due to a fall happened about 6 months ago... If this is the same issue will they replace screen due to this damage. Thanks in advance.

[drstine]

Call this number to complain
Same thing happened to me

[SantoshSomasundrem]

So what happened in your case?? And whos number is this .

[drstine]

It's customer support, they are saying not enough complains for the S21 Series to give free screen replacement, please inform everyone else with the green line issue to call and file a complaint, if enough people complain they may give a free screen replacement

[drstine]

My S21 Ultra also got a green line

[SantoshSomasundrem]

Write a email..
support.lk@samsung.com

Explain everything that happened..

[drstine]

They told me to provide for inspection, I gave it but they didn't provide any solution instead wasted my time

[SantoshSomasundrem]

Keep writing.. include links of other ppl who are in the same boat..

[drstine]

Post a public post on Samsung members every day about the green line issue