Resolved! Solved

Original topic:

Issue with loading steps widget

(Topic created on: a week ago)
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Vkanth
Active Level 4
Options
Galaxy S
Time and again I am facing issues with health step widget on lock screen... Is there a fix Samsung? 

image


7 Comments
Solution
SATYA35
Expert Level 3
Galaxy S
Restart
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Vkanth
Active Level 4
Galaxy S
Yes that appears to be the only solution I've been using so far. This needs a fix.
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SATYA35
Expert Level 3
Galaxy S
Yes
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SATYA35
Expert Level 3
Galaxy S
Report
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Solution
armlinker4639
Active Level 9
Galaxy S
This must be a bug. You shall report it through the Samsung Members app itself. Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query.

Also try clearing data of the Health App, then force stop it, force reboot your device and then restart the app and don't forget to remove the widget before clearing data of the app.

If this solves your query, I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment 😊
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Vkanth
Active Level 4
Galaxy S
One solution and an issue that I discovered is with lockstar module. It wasn't refreshing. So just opened lockstar and noticed the right step count and closed it... After that no freezing. Hopefully this does not happen again
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