Issue with Always-On Display

[4ft46]

Hello Samsung Community,

I’m facing an issue with the Always-On Display (AOD) on my Galaxy S23 5G. Every time I press the power button or close the phone, the date, time, and widgets on the AOD randomly change positions. Sometimes they shift from top to bottom or center, while I would prefer the information to remain fixed, ideally at the top, with maybe some slight left or right shifts for variety.

Is there a way to lock the position or customize this behavior to avoid the constant shifting?

Any advice or suggestions would be

 appreciated!

Thanks in advance!

[Shivam_kr]

It's not any issue...AOD works like that... it is done so because if it is fixed, then the pixel might get dead in that particular area in the long run....that's why it keeps changing its position....so don't worry, it's completely normal

[4ft46]

Thanks

[Oneui_new]

It is not a problem. It is given to save diplay against pixel dead issue.

[4ft46]

Thanks

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support