Original topic:

Ishue about picture in picture

(Topic created on: 06-06-2021 08:04 AM)
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Ghowtham
Active Level 1
Options
Galaxy S
Iam using S21 Plus 
While using amazon prime app picture in picture is not working when navigation gesture is on and it ia qorking properly qhen iam turned it off and using under screen buttons 


I also reset my mobiles factory data reset also and reset my mobile settings also

Please help me
5 Comments
itsj
Active Level 4
Galaxy S
If its possible, could u send tge screenshots??
Ghowtham
Active Level 1
Galaxy S
Iam not sure how to explain this with screenshots i will try it and upload it later
Galaxy S
Check stting of the app...when u go in app info...scroll to bottom.. enable picture in picture in settings...they try


Should work as working fine on my s21 plusScreenshot_20210606-100648_Settings_56462.jpgScreenshot_20210606-100643_Settings_56461.jpg
Ghowtham
Active Level 1
Galaxy S
Yes sir it is on only
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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