Original topic:

Iris scanner disabled/grayed

(Topic created on: 01-29-2018 10:53 AM)
125 Views
pranaygajawada
Active Level 1
Options
Galaxy S
Iris unlock grayed out on my s8. I tried restarting the device and also cleared settings app cache, but they didn't work. dfba0fcc-97eb-4f86-bfb0-9bffbb55018c.jpg
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9 Comments
vishnu1998
Active Level 5
Galaxy S
try to clear credentials( search for it in settings)
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Galaxy S
Tried but it didn't work. thanks for suggestion ☺
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vishnu1998
Active Level 5
Galaxy S
it should work.. restard and try again
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Galaxy S
Restarted and tried again, still it didn't work
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vishnu1998
Active Level 5
Galaxy S
press i butten near 1 st row.. letme know what its showing
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Ricky123
Active Level 5
Galaxy S
bro just reset ur settings from factory data reset it will start working fine... if not reply me back
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alex786
Active Level 6
Galaxy S
are you on oreo beta version.
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rockers
Active Level 2
Galaxy S
bro u have kept swipe unlock change it to patterns or password then it will work
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admin_
Expert Level 5
Galaxy S
Thank you for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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