Invalid Serial Number

[Ræylester]

Bought my s24 ultra in January from UAE and when I try linking it with Samsung care+ it says invalid IMEI/Serial Number.

[AbhijithAshok]

I think samsung care+ is supposed to to be considered under the warranty's policy and since samsung has no international warranty this care+ is not applicable for devices purchased outside the country.. correct me if I'm wrong..

[Ræylester]

So I have to register it in the country I bought the phone in?

[AbhijithAshok]

Most important thing I forgot to mention that we need to buy plans within 7 days of activating the device.. unfortunately you bought the device back in January so it's been almost 3 months now..so you're out of the luck..

I think the orgin of the device isn't a deal to buy care+ but inorder to get the benefit we need to sent back the device where the device purchased..

[Ræylester]

I see, also what about the days showing up in samsung members and in the above ss

[AbhijithAshok]

That's what I'm thinking about.. it's confusing.. I think you have to talk to customer support team for clarification...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Since your product was purchased from abroad, we would request you to please get in touch with the customer support of the respective country.

To reach country-specific Samsung support teams click on the below link:
https://www.samsung.com/country/

Warm Regards,
Samsung Customer Support