I'm experiencing a recurring issue on my Galaxy S23 where the phone automatically restarts while watching Instagram Reels. The screen often freezes for a few seconds, and then the device reboots on its own. This problem happens consistently when using Instagram, especially during video playback in Reels.
I've already tried the following:
Updated Instagram to the latest version
Cleared the app cache and data
Reinstalled Instagram
Checked for system updates
Observed that the phone slightly heats up before restarting
Despite these efforts, the issue persists. It started occurring after a recent software update (possibly the March patch), and I’ve noticed others facing the same problem.
Please look into this and release a fix as soon as possible. This issue is affecting daily usage and performance reliability.
As you have mentioned that you are facing the issue with third party apps and if your device other application working fine, So we would request you kindly contact the respective helpline to make sure there is no issue from their end.
However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
