Original topic:

Instagram glitch

(Topic created on: 10-12-2024 08:19 AM)
122 Views
luttappi
Beginner Level 4
Options
Galaxy S
Is anyone else facing a glitch on Instagram on their S23? I just bought an S23 yesterday, and the screen keeps freezing sometimes while watching Instagram Reels.

 
Instagram lite is working fine. 



Update: I was a Beta tester, i exited the program and reinstalled instagram. Now its working fine.
3 Comments
Galaxy S
Please check new update available in playstore....
Lamesoul
Beginner Level 2
Galaxy S
Yeah it was freezing on my s23 too, but after updating instagram now it's working normally
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support