When scrolling through Instagram reels, the phone gets stuck and I can't do anything with the phone. I turn it off with the power button and restart it. What's the problem?
I am also facing the same issue on my S23. I gave it to the service center, and they cleared it with a factory reset. Now, after one month, it has returned.
Did you try clearing app's cache? If yes and didn't work. Then try wiping cache partition by booting device into recovery mode. It should solve your problem.
We truly apologize for the inconvenience you’ve experienced. Kindly try the steps below to help resolve the issue:
How to Clear an App's Cache If a specific app is slowing down or not working properly, clearing its cache may help by removing temporary or problematic files.
Steps: Open Settings Launch the Settings app on your device, then select Apps.
Select the App Scroll through the list or use the search function to find the app you want to clear (e.g., Galaxy Wearable).
Tap on Storage Inside the app settings, tap Storage.
Clear Cache Tap Clear cache to remove temporary data.
How to Start Your Device in Safe Mode Safe Mode allows you to run your device without third-party apps, helping you identify whether a problem is caused by an app you installed.
Steps: Power Off the Device Hold the Power button and Volume down button simultaneously. When the Power options appear, tap and hold “Power off” until you see the Safe Mode option.
Enter Safe Mode Tap on Safe mode.
Check for Issues Once in Safe Mode, you will see “Safe mode” displayed at the bottom left of your screen. Use the device to check if the issue still occurs.
Exit Safe Mode Simply restart your device to return to normal mode.
