Original topic:

Incorrect Photo Count in Samsung Gallery Application.

(Topic created on: 07-30-2021 12:07 AM)
Sarode
Active Level 2
Options
Galaxy S
******** Samsung Software support is really bad ******** They provide you template response everyday if you follow-up*******


** Clearing the data of Gallery app did NOT solve the issue.**



Hi,

 

 I'm seeing few photos/videos are missing in Gallery app in some folders while all the photos there when checking from file manager in that folder.

 

 For eg. "A" folder is showing 300 photos in Gallery app and 500 photos in File manager app (which is actual & correct count).

 

 So Samsung gallery app is showing incorrect photo/video count.

**** There was no update on last error report, Also there was no option to follow-up on the same. ****
8 Comments
ishaaqahamed
Active Level 6
Options
Galaxy S
Hey
You cleared the data from the gallery so your photos got missed
And the data was saved in the file manager
So you can see the data in file manager not in gallery
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Sarode
Active Level 2
Options
Galaxy S
Actually it's Gallery app which is not showing correct photo count. Nothing to do anything with file manager app.
ishaaqahamed
Active Level 6
Options
Galaxy S
Yes you had cleared the data from the gallery
So some of your pics got cleared
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ishaaqahamed
Active Level 6
Options
Galaxy S
If you want exact clarity just do factory reset
And click the photos
Then you will see exact same count in gallery and file manager
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Samsung_Support2
Expert Level 1
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Sarode
Active Level 2
Options
Galaxy S
Already did like months back. And your team is yet to give solution
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Samsung_Support2
Expert Level 1
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Sarode
Active Level 2
Options
Galaxy S
Guys I've already mentioned that clearing data and cache didn't help. Did you even read what i mentioned.
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