Original topic:

In my Samsung S21 fe snapdragon variants get automatically off

(Topic created on: 04-06-2025 06:53 PM)
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Iqbal1234
Active Level 1
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Galaxy S
In my galaxy s21 fe snapdragon variant gets automatically off and on laso and its happening since january security patch update , please let me know why its happening and also provide me solution also
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device Auto-turn off issue:
→ Does this happen when you are using a particular app?
Note: Ensure that you only download apps from reliable and safe sources such as Galaxy apps or the Google Play Store.

→ Check the Power key or Side key.
Step 1: Remove any covers or accessories that may interfere with the device's buttons.
Step 2: Examine the Power or Side keys for regular movement. When you push the button, there should be a small but definite clicking sound. If the key becomes stuck, it may trigger unexpected shutdowns.

→ Check space availability: Settings > Battery and device Care > Storage.

→ Check device heating: If your device becomes too hot, it might switch off itself automatically. This can be after running for a long time or when running more power-intensive apps like playing games etc.

→ Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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