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Original topic:

Images and videos of secure folder missing once i transferred to Private album in secure folder

(Topic created on: 4 weeks ago)
133 Views
Oloukik1
Beginner Level 2
Options
Galaxy S

Hi Samsung Support team

I am having a serious concern about losing my images. Using S24FE

My pictures and videos was available on Regular gallery album.

Once i enable gallery lab and activate Private album i moved the images files from regular album to private album of secure folder 

But when i am opening the private albums nothing found. I am really concerned loosing my pictures . Is there any solution. 

Pls note my storage showing that the data is still occupied but in image and videos files not showing. 

Highly appreciated if you can share a solution of this. I can not afford to loose those memories. 

3 Comments
ZubairHamid
Active Level 4
Galaxy S
A Secure Folder backup is necessary from the original device to facilitate its restoration during the data transfer process to the new device.
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jeddantes
Active Level 1
Galaxy S

Did  they replied and gave solution to this?

0 Likes
SyedZishan
Beginner Level 2
Galaxy S
How can I view photos and videos stored in Secure Folder?
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