Original topic:

IG Stories

(Topic created on: 11-09-2023 12:25 PM)
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Themster300
Active Level 3
Options
Galaxy S
Updated my S23U today and now unable to post any Instagram stories...anyone find the same?
3 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for the inconvenience. To address the Instagram Stories issue, ensure your app is updated and try clearing the cache:

Go to Settings.
Navigate to Applications.
Select Instagram.
Go to Storage.
Clear the cache.
If the problem persists, please reach out to the application developer for further assistance.

Thank you for your understanding.

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Themster300
Active Level 3
Galaxy S
This doesn't work. Can u at least test it yourself and let me know if it's big across all Samsung S23 devices?
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Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for any inconvenience caused. The issue you're facing is not common with S23 devices. Please try reinstalling the app. If the problem persists, send an error report to our team via the following steps:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

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