I have one problem that my mobile is struck and there is no cache data

[Ashon]

I have one problem that my mobile is struck and there is no cache data  in devices care and after i star my mobile so it's not open struck and defective . Please mange this issue i will give you 5 star

[MohammedSijah]

Hi, you can try a forced restart. Press and hold the power button and volume down button together for 10-15 seconds till the Samsung logo comes. Thank you.

[Samsung_specialist]

Hi there, 

Try to force restart the device.

If the issue continues, please bring the device to a Samsung Service Center to have it checked out by a technician.