Thank you for reaching out to the Samsung community! We would like to inform you that the update may not be available with the device status is custom. You can check the status from settings>>about phone>>status>>Device status. Please follow the below steps to check for update is device status is official.
- Check the device update with smart switch PC suit. Download smart switch from link: - https://www.samsung.com/in/support/smart-switch/ - Connect the device with PC, launch the PC suite and software update pop up will be available. - If still update is not available, we would suggest you to visit nearby Samsung Service Centre in order to get your device OS update.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
