Hi,I hope anyone can help me

[mohamed55557]

My phone is s20 ultra 5G and I can't update it and its version is already old even though it is a modern device what's wrong

[mZoOnY]

Try without Sim card

Or

Use smart switch on pc

[Samsung_specialist]

Hello,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/