Help

[Apjkumar]

My phone automatically switches to silent

mode when there is an incoming or outgoing

call I don't know how to fix this.

[Anonymous]

There is a simple solution. Do the following:
1. Go to Settings > Modes and Routines > Routines
2. Click on the + button on the top-right corner of the screen
3. Click the 'Add what will trigger this routine' button
4. Scroll till you find 'During call' and click it
5. Click the 'Add what this routine will do' button
6. Click 'Sounds and vibrations'
7. Click 'Sound mode and volume'
8. Set your suitable mode and volumes and after done, click 'Done'
9. Click 'Save' and the button will redirect you to the naming and icon page
10. Give it a name, icon and colour of your choice and click 'Done'

Then, you're all set and it will never go silent again.

[Apjkumar]

It's not working sir. Automatically move on vibration mode

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue:

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Reset settings: Settings>General Management>Reset.
Reset settings: Reset all settings to their default
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support