Original topic:

Heavy battery drain during calls

(Topic created on: 07-12-2020 09:42 PM)
257 Views
iamrohitkm
Expert Level 5
Options
Galaxy S
I am using S10. Has anyone has observed during calls there's heavy battery drain?
6 Comments
msn678
Active Level 6
Galaxy S
Yes bro A50 have same issue
0 Likes
Galaxy S
Install Accubattery which would provide a proper diagnosis of the usage like this
iamrohitkm
Expert Level 5
Galaxy S
Nope i wont use that app.
0 Likes
AravindanR
Active Level 6
Galaxy S
App is good for me. Though it does not increase battery standby or health. It does show SOT correctly(The bulit in UI of battery graph in device care **bleep**). The alarm that notify us at 80% charge is a plus.
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:-


1. Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


2. Close background running apps:-Tap on recent key and close the background running application.


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
iamrohitkm
Expert Level 5
Galaxy S
I am telling you its happening only during calls.
0 Likes