Original topic:

Heating

(Topic created on: 10-25-2023 10:45 AM)
238 Views
prv34
Beginner Level 4
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Galaxy S
Samsung s23 ultra heats up during video calling
7 Comments
Bualftsan
Active Level 2
Galaxy S
102.2
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Bualftsan
Active Level 2
Galaxy S
Like contun my phones with him
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Bualftsan
Active Level 2
Galaxy S
Hassanalmajed39@gmail.com
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Bualftsan
Active Level 2
Galaxy S
Membership sunsung clpe
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Bualftsan
Active Level 2
Galaxy S
Samsung specialistSamsung specialist
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Samsung_specialist
Community Manager
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Galaxy S

We would like to extend our sincere apologies for the inconvenience you are experiencing with your device heating up during video calls. Your satisfaction is important to us, and we are committed to assisting you with this matter.

It's important to note that during video calls, especially when using features like video streaming and high-resolution video, the device's performance is heavily utilized. This can lead to increased heat generation, which is normal to some extent. However, if you find that the heating issue is more severe or persistent, we recommend taking the following steps:

Ensure that your device is up to date with the latest software updates, as these updates often include optimizations for performance and heat management.

Avoid running multiple applications simultaneously during video calls, as this can add to the device's workload.

Check for any protective cases or covers on your device that may contribute to heat retention and remove them during video calls.

If the issue continues to be a concern, we recommend visiting our nearest authorized service center. Our technicians can assess your device to ensure there are no underlying issues causing excessive heating.

SamsungTec
Active Level 5
Galaxy S
It's normal. All devices like this even 15 pro
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