sharmaharsh
Active Level 1
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Galaxy S

I am using two phones: 

 

# iPhone 6 - Using from the last 4.5 years and working perfectly if we ignore the device speed.

# Galaxy s7 edge - Died after 2.2 years of service.


To replace the s7 edge I just purchased the S20+ and spent around 72k

I am not a gaming user but the phone is heating too much after doing some basic operations. Like Calling, emails, camera, etc.

 

The phone is really nice with plenty of features and enjoying more than iOS but I have a feeling that it can not be run more than 2 years. 

 

Face lock is not too fast as I see it is really good on some Oppo phones whose cost is under 20k 

 

If there is an option of a refund then I would like to move to iPhone 11 Pro.

 

Thanks

1 Solution


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Solution
cs_member9
Active Level 7
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Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern and we apologies for the inconvenience caused to you regarding heating of the device.

 

We would like to inform you that the issue has been resolved with the latest security patch which we released on 6th April 2020 and 24th April, 2020.

 

Kindly download the updated version by following below-mentioned steps:

Click on settings> Click on software update> Click on download and install> Check software update> Software update available (if any available) > Click on Download > Downloading updates > Click on Install now.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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51 Comments
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Galaxy S
hii5 bro ..
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Galaxy S
I want to buy iPhone too if Got refund
enlightened
Expert Level 5
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Galaxy S
don't use face id lock it's less reliable rather use fingerprint
password or pin or pattern
it's much secure👍👍👍👍
enlightened
Expert Level 5
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Galaxy S
main reason for all to fail is bug instability you can either wait for next stable update or follow some advice and tips I could give you
1 use adaptive battery
2 use medium power save
3 prevent background apps from consuming data in battery device care
4 put unused apps to sleep
5 reduce some permissions given to apps that are not necessary for running of app
6 use dark mode
7 use location when necessary as in maps Google search or any location based app else constant use loads battery causing heating
8 prevent network inputs like NFC bluetooth WiFi from working together too many network inputs will cause heating and lagging
9 while charging keep phone idle
10 turn off auto sync use when necessary
11 reset phone settings once clear cache
12 if nothing works once try factory reset
13 charge in cool conditions as outside weather will be hot these days
14 dont use vibration if not necessary
15 use accubattery for complete battery diagnostics
I hope this helps because one ui bugs can be fixed by samsung when new updates come till then try these tips they could help to reduce battery heat up and loading so that smooth charging works and device runs smoothly
sharmaharsh
Active Level 1
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Galaxy S
thanks for the info.
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Solution
cs_member9
Active Level 7
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Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern and we apologies for the inconvenience caused to you regarding heating of the device.

 

We would like to inform you that the issue has been resolved with the latest security patch which we released on 6th April 2020 and 24th April, 2020.

 

Kindly download the updated version by following below-mentioned steps:

Click on settings> Click on software update> Click on download and install> Check software update> Software update available (if any available) > Click on Download > Downloading updates > Click on Install now.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

View solution in context

sharmaharsh
Active Level 1
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Galaxy S
Thank you for your reply.

Issue is still there.

Please have a look on the screen shot. Also, I have purchased the phone only around 10 days ago.

Thanks
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s20pluscamera
Active Level 1
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Galaxy S

still in may update also heating issue and battery drainage is available, 

i would say 20 is biggest flop of samsung.

 

my s8 plus camera is better then s20 plus. and also not heating up too much. 

i record 43 degree temp on s20 plus only using 5 to 10mins camera , only taking pictures. 

 

pls fix heating issue while using camera. 

Ragevee
Active Level 1
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Galaxy S
yeah not yet resolved... waste of money
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