Heating issues

[Parmeshwar113]

I updated my S24 Ultra to One UI 8.0 on October 1st, and I’m still facing heating issues during video calls the phone starts heating within about 5 minutes. I also have another Android phone, the Realme 8, and under the same conditions and temperature, I can make video calls for 30 to 40 minutes without any heating.

What’s the point of spending so much money on a flagship phone if it can’t handle normal tasks smoothly? I honestly regret buying this phone now.

[بقمقفققظم]

نتماقماىمتتىمةءنو

[بقمقفققظم]

Djhckb😂😂😂😂

[بقمقفققظم]

❤❤❤❤❤

[بقمقفققظم]

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[بقمقفققظم]

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[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Force restart by pressing “volume down key + power” button until the device reboot. After reboot below action.
4. Settings – Apps - One UI Home – Storage - Clear data.
5. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.

Kindly make sure to follow these tips :
1. Use an Approved Charger.
2. Avoid Old Chargers.
3. Close Background Apps.
4. Enable Power Saving Mode (Device Care > Battery > Power Mode > Adaptive Power Saving).
5.Turn off the Wi-Fi, GPS, and Bluetooth functions when not in use.
6.In addition, reduce the screen brightness of your device.

For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi....

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.