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Original topic:

Heating issue

(Topic created on: 04-24-2025 11:19 PM)
102 Views
csaw
Active Level 1
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‎04-24-2025 11:19 PM in 

Galaxy S
My Samsung S24 Ultra is experiencing overheating issues while simultaneously charging and in use after updating one UI7. Assistance with this problem is required.
2 Comments
Mess10
Active Level 2
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‎05-01-2025 09:36 PM in 

Galaxy S
Remove any cover while charging and gaming as well
0 Likes
Samsung_specialist
Community Manager
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‎05-05-2025 03:23 PM in 

Galaxy S

We’re truly sorry to hear about the inconvenience you’re experiencing, try the below steps that may assist you.

1. Clear Cache: Go to Settings > Apps > One UI Home > Storage > Clear Cache.
2. Force reboots your device by pressing and holding the power and volume down buttons simultaneously for more than 7 seconds and your device will reboot.

To prevent the overheating of your Galaxy device.Here are some troubleshooting steps to assist you https://www.samsung.com/ae/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...