Heating Problem after OREO update

[Thamil]

after updated to OREO, My mobile have heating problem. Is anyone facing the same?

[sammobile001]

no. just reset your phone. it's needed to reset after major os upgrade. as some old cache remains of old os

[lovejeet]

i have j7 prime after nougat he get 2 hours to charge but on marshmallow he got only 1 hour 15 minute can we reset my phone or not

[Tar15]

may i know which device are u using?

[Thamil]

s8

[Thamil]

if am resetting all my data's will be erased right?

[MiraclePanda]

yes backup ur data using Samsung smart switch before reset.

[roshini96]

open this👉 http://bit.do/samsung-app-link-download

[sahilRana]

hmmmmmm

[admin_]

Thanks for reaching out to the Samsung support communities! We apologies for the issue you are facingin the device after Oreo update. The relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/