Greenline (whiteline) issue after update to oneui 7

[saikat218]

I updated my s21 fe 5g to oneui 7 on 14th may but today morning it got a whiteline. I am very upset. Now what to do?

[saikat218]

See this

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[saikat218]

I have done these but nothing worked. Please give me display replacement🙏

[saikat218]

Here is the issue. It is greenline/whiteline after oneui 7 update

[samsungUser44]

What happened, did you get replacement

[saikat218]

I did not get time to go there

[saikat218]

Update: I went to the service centre the guy told me my phone was opened and glued outside. For those who don't know samsung uses poor quality glue on back panel that came off with 2 year. How can they sell a smartphone calling ip68 rated with such poor glue. I did applied some glue by myself as I don't have time to go service centre. They tested it and told I cannot get free replacement so I have to pay 16000 inr. But the Samsung website says price of 12900 inr. I felt it was unfair because, samsung applied poor glue and poor quality display and then I have to suffer for them. I never gonna buy any samsung product anymore. And I will not recommend anyone to buy samsung. Because of their negligence I have to suffer with 2 whitelines on display. I felt cheated.