Original topic:

Greenline Issue

(Topic created on: 11-25-2024 11:45 PM)
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aswin_asok
Beginner Level 3
Options
Galaxy S
I am experiencing a green line issue on my Samsung Galaxy S22+ display. The line appeared suddenly after an installing an update on november second week and has not resolved after restarting the device. This issue significantly impacts the user experience which in turn will affect the brand loyalty...

Customers spend a considerable amount on these premium phones expecting top-notch quality. It's disappointing to face such issues on a flagship device. I request Samsung to address this problem promptly and provide a solution or replacement policy for affected devices. ..request Samsung to address this problem at the earliest..


5 Comments
manasvi_10
Active Level 1
Galaxy S
Hey, I'm having the same problem too. It's really annoying.
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please follow these easy troubleshooting steps which may help in resolving the issue. And, we are taking your valuable feedback regarding this.

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power the buttons on the device after pressing power for 5-7 seconds.

● Reset the device: Note: Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the Google password before resetting the device because it is required during the initial setup. If you don't remember the password then reset (Forgot password) your Google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. They will guide you after inspecting the device according to Samsung policies. Please be informed that charges for repair are applicable. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

imloku
Active Level 3
Galaxy S
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