Green line

[Devil_X]

Experiencing a curved,(after software update ) thick green line on my device's screen is quite concerning. I'm investigating whether a free screen replacement offer is still available for this specific display issue. The curvature of the line presents a unique challenge, and I'm hoping for a straightforward resolution. My priority is to understand the warranty status for such a defect. I'm reaching out to understand the process and eligibility for a repair or replacement. #DeviceRepair #ScreenIssue #WarrantyInquiry #TechSupport 

My device Samsung S23. 

The line is very thick not visible until u look carefully and only visible on some specific colors like not every time. 

[Asik16]

Which model?

[Devil_X]

S23 base model

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Devil_X]

Yaaa i recently contacted to customer care and they said if device is under 3 years after date of purchase and screen is not physically damaged then I can get 1 time free of cost screen replacement until 31st December ,2025

[goodthings]

You're welcome.

[goodthings]

You're welcome to here.

[BiRdMaN]

Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., 3 years from purchase) and without physical or water damage.

Limited to certain models and regions, including the Galaxy S21 series, S21 FE, S22 Ultra, and extended to S23 as well due to the growing number of users facing the green line issue on their devices.

The offer is valid until 31st December 2025

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

https://mphone.in/samsung-offers-free-screen-replacement-for-galaxy-s23-s23-ultra-in-india/

[Devil_X]

Thank you. I got same reply from samsung customer care

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support