Original topic:

Green line on samsung S20+

(Topic created on: 04-03-2023 04:58 PM)
546 Views
GaneshBoopathy
Active Level 1
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Galaxy S
I didn't drop my mobile, actually I was watching videos and then suddenly a green line appeared on my Samsung s20+.. when I Google about it, I found I'm not the only customer to experience this green line issue. 

I approached Samsung customercare service and they mentioned I need to change the display which costs AED 1000 Approx. Which is too high to bare this amount and that too purely not on my fault. 

Need your guidance.

9 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hello,

We are sorry for this inconvenience caused. We understand your concern, kindly note that we refer to the technical report by the Service Center Technician examination. However, you may try to contact us through our support channels; Live Chat, or WhatsApp for better assistance.

Please visit the website through the below link, go to Support, then Contact, and we will assist you further with your inquiry.

​https://www.samsung.com/ae/

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RogKin
Beginner Level 2
Galaxy S
Same with me and sungsung told me to pay , called Samsung and they didn't help either where as other Asian regions they give one free display replacement as I read online:
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RogKin
Beginner Level 2
Galaxy S
What is the use of technical report, I had to pay for technical report and in the end callcenter says as its out of warranty you have to pay for display replacement,, do you think I will buy Samsung again when the price is equal to iPhone 14pro? Do you think I will buy an expensive Samsung again when this can happen again after a year like which happened to many Samsung users,,, just check YouTube you will find so many users has the same issue after update
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Galaxy S
What to do. As of now we are helpless and we are in trouble already. Samsung don't mind whether you/we will buy new Samsung or any other brand. I started living with the green line and I don't want to give more money to Samsung. We have to really look for good consumer platform to bring this issue out.
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

Kindly try to do a soft reset for the device by pressing and holding the Power button and the volume down button simultaneously for more than 7 seconds to restart it. This will not delete any data on the device.

If the issue persists, please try to submit your device at Samsung authorized service center, and the technicians will do the needful.

https://www.samsung.com/ae/support/service-center/

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Galaxy S
Hello Team,
Did as per above advice, however it was of no use as the line is appearing from the boot screen itself. Please Google this issue in the Internet. Its a hardware issue in S20 Plus model itself. However if we take this to service center they are asking for AED 1000 for changing the display as the warranty is already expired. You guys please Google this issue in the Internet and search for "Greenline in S20+ display" you can see lot of customer complaints on this model. Please advice us 🙏. Why we have to pay AED 1000 for samsung hardware issue.
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Samsung_12d4mVD
Beginner Level 2
Galaxy S

Hi did your issue got resolve?i have thesaeme issue now.

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Galaxy S
No. I am not ready to pay AED 1000. So I ignored the problem what I have in my mobile. As long as I am seeing all other areas on the display I still can use this mobile.
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

For assistance, please visit one of our authorized Service Centres to check it for you. You may refer to the link it will guide you to the nearest service centre to your location https://www.samsung.com/ae/support/service-center/

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