Original topic:

Green line on my samsung galaxy s21fe

(Topic created on: 12-13-2024 10:56 PM)
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Mahesh28
Active Level 1
Options
Galaxy S
A green line spotted on my Galaxy S21FE 5G phone. Even after optimization and restarting the problem is still persisting.
6 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

sudheer3d
Active Level 6
Galaxy S
I got same problem. I gave my mobile to Samsung service center. They repaired free of cost. This offer only few mobile models. This offer available only this month end.
Mahesh28
Active Level 1
Galaxy S
Will they fix mine as well? My phone is two years old.
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sudheer3d
Active Level 6
Galaxy S
I bought 2022. Samsung S21FE mobile. They replaced screen and battery. They offered this particular models. This offer ends This month end.
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