Green line on S20 after software update

[Ajwath_moulana]

Hi,

A green line starts appearing on the samsung S20 after new software update. How can this be rectified? Is samsung providing free service to solve the issue? The phone is purchased from UAE and is used in India, can I get the service from samsung India?

Regards,

Ajwath 

[ameen1988]

Most of the Samsung S20 devices burned the screen after the latest software

[Ajwath_moulana]

Does Samsung respond to this? @Samsung

[ameen1988]

No respond

[P0PC0RN]

If you have a green line after the Samsung update, it may be due to the display overheating and malfunctioning.


In order to fix it, go to a nearby mobile store that has PROFESSIONALS and make sure you ON maintenance mode while giving the phone, they will check the display and probably switch the display, but if they say it cannot be fixed, then you go to Samsung and check, if they say it cannot be fixed, save all of your data in another device or transfer it, (first check with the shop you purchased from if you can refund) refund your empty phone and you will get 90% of the money you paid back (maybe not 90%) then you can purchase a new phone with the update installed and then transfer your data back into the new phone and Ta-da, no green line.

[Ajwath_moulana]

Thanks for the reply...cheers

[P0PC0RN]

I just copied and pasted from my latest post if your wondering how I wrote that

[P0PC0RN]

And this from UAE

Regards,
P0PC0RN

[Samsung_specialist]

Hello,

We would like to apologize about the frustrated case you're going through, and we truly understand your feelings. However, kindly note that Samsung doesn't support the international warranty. So, If you are willing to repair the phone in India the service will be chargeable. Also, Samsung's warranty covers only the manufactured defects within the warranty's period ( 1 year from the date of purchase), any other defects won't be covered under warranty, unfortunately. For more information about the warranty's policy please visit the link below. https://www.samsung.com/ae/support/warranty/

[Ajwath_moulana]

Thanks for the response 👍