My Samsung Galaxy S21 Ultra has a green line after the software update. Samsung rejected that mobile has life more than 3 years. I am going to quit from buying Samsung product. Recently I bought a new Samsung Galaxy s24 I am afraid of when green line is going to display. Don't buy Samsung go with apple.
Shifting to apple also not a good decision. Since, Apple also suffering from the same issues. Now a days almost all brand suffering from the same issue of Green line. Don't know when govt. Will take strict action against companies for green line issues after update.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
I just want to share my case with you. My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test which you have talked about in your case. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800. In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim. I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.
