Original topic:

Green line issue, s22+

(Topic created on: 10-04-2024 07:38 AM)
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Amal765
Active Level 1
Options
Galaxy S
 A vertical green line that suddenly appeared on my Galaxy S22+ display. The device has no physical damage, and the issue occurred without any prior warning. This problem is directly related to a quality control issue on Samsung's part, caused by a recent software update.

I contacted customer support, and they recommended visiting a service center. I visited the center twice on September 16th and 17th, but it was closed both times, despite Samsung informing me that it would be open.

I highlighted this issue via email, and after numerous follow-ups, I finally received a call from customer care on September 21st, advising me to visit the service center again. 

After visiting the service centre on 23rd September, it was confirmed that the issue was not caused by any physical damage from my side. However, I was informed that I would need to pay approximately ₹13,000 to replace the display, even though the problem clearly stems from Samsung's software update.

Given this, Samsung should provide a free replacement of the screen. I kindly request that you address this matter and provide a resolution as soon as possible.

Still no response. 
8 Comments
FarhanNeel
Active Level 1
Galaxy S
7 line's came in a month 😂
Still waiting for a free replacement
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Amal765
Active Level 1
Galaxy S
😲..I feel you bro
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FarhanNeel
Active Level 1
Galaxy S
People get only green or pink line on their phone but i got both 😂
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sivak05
Active Level 6
Galaxy S
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Galaxy S
Is there any update on this?
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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Amal765
Active Level 1
Galaxy S
I filed a complaint with the consumer forum and finally received a resolution, but I still have to pay 500 rupees as a service charge. It's frustrating that it took the involvement of the consumer court to get this issue resolved. Shame on you, Samsung, for making customers go through this.
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