Original topic:

Green line issue on Samsung s21

(Topic created on: 05-11-2023 12:12 AM)
sentyy
Active Level 1
Options
Galaxy S

My Samsung s21 got a green line yesterday out of nowhere. the phone was in the charger and afer I came and I saw this greenline. Should I go for a screen replacement immediately or  else if I keep this for a sometime will it be more worst?

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9 Comments
dombess
Active Level 5
Galaxy S
This is occurring due to a hardware problem. The only way to resolve this is to replace your display. With time and depending on how you use your device , more green/pink lines tend to appear on the screen. If you want to replace the screen you can contact a samsung service center. If you are out of warranty cost of replacing the screen can be very expensive. You can continue to use your device but make sure to keep a backup of your data.
Galaxy S
Its a hardware isssue which comes with software issue. I think device overheating issue could caused this.
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drstine
Active Level 5
Galaxy S
It happened to me too
Call this customer service number and file a complaint about the green line issue
SmartSelect_20230228_150448_Samsung Members_1000000098_1677576888.jpg20230228_100345_1000000037_1677558825.jpg
drstine
Active Level 5
Galaxy S
Don't replace the screen immediately, it is possible that Samsung will provide a free screen replacement as this is a common defect, call this number and file a complaint SmartSelect_20230228_150448_Samsung Members_1000000098_1677576888.jpg
Galaxy S

did you file a complaint about this to Samsung's customer care ?

sentyy
Active Level 1
Galaxy S
Noo. And now I have a pink line as well🫠
Galaxy S

Hi, I am also having the same issue with my s21+. I suggest reaching out to Samsung's customer care through WhatsApp.

File an official complaint about the problem, and they will provide you with a complaint ID for reference. Within 1-2 working days, you can expect a call from them. Then highlight that it's not physical damage but a common problem in the S21 series.

Now S20 users can have a free one-time display replacement as it identifies as a common issue. So, it's important to request Samsung to provide the service and support we deserve.

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Galaxy S

And report about it on the "Samsung Members" platform too if there were no any physical damages.

drstine
Active Level 5
Galaxy S
Report SmartSelect_20230513_125155_Samsung Members_1000009859_1683962629.jpg
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