Green line issue on S21 Plus after One UI 6

[NaseebHossain]

Green line issue after One UI 6 update on Samsung Galaxy S21 Plus 

I installed the One UI 6 update on 22nd December, 2023

Greenline appeared on 15th January, 2024

[6junG]

Hey there, I'm in this same situation as well. Ended up having a weird white/green line that changes intensity on changing brightness of the screen.
I rushed to the service center as well thinking they would be able to help me out but they pointed fingers at me saying I might have dropped the device or so (got this response after they checked if I had a warranty or not, which got exhausted some days before the issue occured).

Now, I've raised a error report through Samsung Members stating the whole story.

PS: If you have warranty, they would change it for you, free of cost without any hassle.

[goodthings]

Complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.

[6junG]

Hate to break it to you but it I think you got lucky. I reached out as you asked through members app and ended up getting responses which says i will have to pay the amount for my screen

[goodthings]

Don't bothered, complaint to Samsung customer support through Samsung Members App repeat again and again on same chanel, also Mail to CEO Samsung for this issue. Thanks.

[6junG]

It would be great if you could help me with that email Id. Thanks in advance.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Darshh]

I am facing the same issue since yesterday. Customer Support says I have to pay 11500 to get this fixed as the approval for free replacement was rejected by samsung. This is strange as the issue is clearly a hardware one cause due to a software update.

Have you received any positive response from samsung yet?

[6junG]

Not so positive I would say.
So I visited the service center today again and had a long chat with the service consultant. He was reluctant yet again to inspect my device which was not surprising to me since I didnt have a warranty. Finally, I asked him to raise an official complaint with a service request number.

I bombarded error reports in the Samsung Members App as soon as i got the service request number from them giving long essays on my issue.

Finally, they said a service expert would contact me to give me some solutions through my registered mobile number.

Fingers crossed🤞

[Darshh]

Samsung agreed to provide a replacement as a goodwill. There was a good turn around from samsung. I already have the screen replaced and I picked it up from service center within 2 hours after I got the replacement confirmation from samsung.