Original topic:

Green line. Green light

(Topic created on: 12-04-2023 06:32 AM)
137 Views
Mjsp98
Beginner Level 2
Options
Galaxy S

hi my old dear brand

Samsung

I'm from iran

I'm a soldier

Please

For God

 

Help me

In iran this phone for me very expensive

I love my phone

But now

My work

My life ...

 

How i can fix this phone?

I need my phone for my job

I'm adll ali

 

Please samsung

4 Comments
Mjsp98
Beginner Level 2
Galaxy S

How i can???

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Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for any inconvenience this may have caused you. To address the green line issue on your device, we recommend the following steps:

Ensure that your device has the latest software update. You can check for updates by going to:

Settings
Software update
Download and install
If the issue persists after the software update, you can try performing a factory reset. Please note that a factory reset will restore your device to its default settings, and all data will be erased. It's essential to back up your data before proceeding. Here are the steps for both data backup and a factory reset:

To back up your data:

Open your device settings and tap on "Samsung account" at the top of the screen.
Select the "Samsung Cloud" option and tap "Back up data," "Restore data," or "Settings."
Find Samsung Cloud in your Samsung Account or access the "Account and backup" menu in device settings to do a backup.
On the next screen, you can select the items you want to back up and tap "Back up now." You can also enable "Auto Backup" to automatically back up selected items every 24 hours.

To perform a factory reset:

Launch the Settings app and tap on "General management."
Select "Reset."
Choose "Factory data reset" and review the information provided.
When you are ready to proceed, swipe to and tap "Reset."
Tap the "Delete all" button to continue with the reset, which will delete all information stored on your phone.
After performing the factory reset, please check if the green line issue is resolved. If it persists, we recommend visiting the nearest Samsung service center for a thorough evaluation and potential repairs.

However, we would like to kindly bring to your attention that you have reached Samsung Gulf in the UAE, Bahrain, Qatar, Kuwait, and Oman. In order to ensure accurate and efficient assistance, we recommend reaching out to the Samsung Support in your respective country. They are better equipped to address region-specific matters and can be contacted through their localized website, accessible via the following link:
https://www.samsung.com/iran/support/

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SharmaAvinash
Active Level 3
Galaxy S
I too got the same issue. The service center executive simply said it is screen damage without even checking the phone. It goes to show that had not even recognized the issue and its service center people are just busy in making people stand and wait and go from one center to another
0 Likes
SharmaAvinash
Active Level 3
Galaxy S
I too got the same issue. The service center executive simply said it is screen damage without even checking the phone. It goes to show that had not even recognized the issue and its service center people are just busy in making people stand and wait and go from one center to another
0 Likes