Green and red Lines after software update

[Safeersaf]

Now am also part of this worst case...my dream phone s22 ultra...well maintained...but now green line and redline came..samsung told to pay for screen replacement..fault from my side

[Samsung_specialist]

Thank you for contacting Samsung Gulf Electronics.

We understand your concern regarding the appearance of green and red lines on the display.
Kindly note that such symptoms usually require a physical inspection to determine the exact cause. Display-related issues may be related to hardware components and are assessed based on the device condition and warranty status.

We recommend performing the following basic checks:

1. Restart the device and ensure it is updated to the latest software.
2. Test the device in Safe Mode to rule out third-party applications.

If the issue persists, kindly visit the nearest service center for a full diagnosis and cost estimation if applicable:
https://www.samsung.com/ae/support/service-center/ 

[Safeersaf]

phone is given in service centre..and they told manufacturing defect  and saying its out of warranty and i need to pay....its 3 years now...how this manufacturing defect comes?

If there is no goodwill replacement in dubai...atleast provide a discount on screen replacement..request from a loyal samsung customer

[Samsung_specialist]

Thank you for your update, and we sincerely apologize that the issue is still not resolved despite trying the suggested steps. We understand how frustrating this can be, especially when NFC is required for daily usage and contactless payments.

Since the issue persists after all troubleshooting steps, this may require a deeper software or hardware-level inspection. We kindly recommend visiting the nearest Samsung authorized service center so the device can be properly diagnosed by our technical team:
https://www.samsung.com/ae/support/service-center/

You may also contact us through:
https://www.samsung.com/ae/support/contact/

We appreciate your patience and understanding.

[Mansoorsainudheen]

My s23 has green line issue now after update. Will i get free replacement if it's manufacturing defect

[Samsung_specialist]

Thank you for sharing your concern regarding the green line issue appearing on your Galaxy S23 after the software update. We understand how concerning this situation can be.

Please note that eligibility for free display replacement or goodwill support depends on several factors, including:

• Physical condition of the device
• Warranty status
• Service center inspection results
• Regional service policies
• Internal diagnostic findings

Only an authorized Samsung service center can confirm whether the issue qualifies for warranty coverage, goodwill replacement, or paid repair after completing a physical inspection and technical diagnosis.

We kindly recommend the following:

• Backup all important data before inspection
• Ensure the device software is fully updated
• Visit the nearest authorized Samsung service center for proper assessment

Service center locator:
https://www.samsung.com/ae/support/service-center/

If the device is determined to have a manufacturing-related issue, the available service options will be explained by the service team according to applicable policies and device condition.
 
For further assistance:
https://www.samsung.com/ae/support/contact/