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12-14-2020 07:02 PM (Last edited 03-27-2021 10:06 PM ) in
Galaxy S- Mark as New
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12-15-2020 12:42 AM in
Galaxy S- Mark as New
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12-15-2020 11:29 AM in
Galaxy SI'm fed up reporting this to samsung with logs and video multiple times.
They send default replies asking me to send again or saying they are looking on the logs..
No proper fix provided till now.
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12-15-2020 12:03 PM in
Galaxy Sdo not expect or keep much hope. but keep it alive by not giving up and providing reminders.
it is sad to see that Samsung is letting its own customers down by causing irrepairable(?) issues to their phones by the software patches and not providing clear direction or communication.
for example, I have other hardware with me which is still working intact without any issue even after 15+ years- not even a single support instance...
I feel cheated and bad by these type of customer support - what I experienced the worst is having no clarity and no communication at all. very bad - no empathy and no communication! this is how you will lose your customers! my family members are scared to carryout a software update after my experience
2 points
1. who cares?
2. if you don't take care of your customers, somebody else will...
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12-17-2020 12:19 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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12-17-2020 12:28 PM in
Galaxy S- Mark as New
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12-21-2020 05:14 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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12-21-2020 05:24 PM in
Galaxy SBasically my phone de-coloration started after a software update and as per my analysis it is a software issue. I am keen to know what it is and how to ensure no recurrence.
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12-24-2020 12:23 PM (Last edited 12-24-2020 12:25 PM ) in
Galaxy SBasically my phone de-coloration started after a software update and as per my analysis it is a software issue. I am keen to know what it is and how to ensure no recurrence.
nb: the response was not posted as a reply originally. response posted as reply now and original response deleted.
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01-09-2021 09:04 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support