Original topic:

Green Line issue

(Topic created on: 08-02-2025 03:32 AM)
214 Views
Snehashis27
Active Level 2
Options
Galaxy S
After installing the new android software update by Samsung as of 1st July 2025, I am getting the same green line issue like that One plus phones.
After using the diagnosis test, then issue is gone for some time, but it appears again.
Dear @SamsungIndia look upto to this issue ASAP.
7 Comments
BiRdMaN
Expert Level 5
Galaxy S
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., three years from purchase) and without physical or water damage.

Limited to certain models and regions, including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.

The offer is valid until 30th September 2025

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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ram_ram
Expert Level 3
Galaxy S
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

If you are facing line issues on your device's display, we encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Subham21
Active Level 10
Galaxy S
Which device?
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Snehashis27
Active Level 2
Galaxy S
S21FE
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