I am Samsung lover s series mobile.S21 ultra recently green line issue started automatically. After contacted customer service they not agree replacement they told green line issues coming humidity climate 🙄. What a jock from Samsung. Any way I stopped Samsung Service. All people fedup with Samsung Service. Better change to I phone models.
Are you sure in you message, then RIP SAMsung And go for other smartphones, samsung never worry a customers got green line issues, you better where you go? File a lawsuit? Nothing happned... just go other brand... most of my friends got green line, but none happned...coz there is no federal law for green line issues...
We’re truly sorry to hear about your recent experience and the frustration caused by the green line issue on your S21 Ultra. We understand how disappointing it can be, especially when you're a long-time supporter of the Galaxy S Series.
While some screen issues can be influenced by external factors, we assure you that every case is assessed individually by our service team in line with the warranty terms. That said, your feedback is important and has been noted.
If you're still open to support, we recommend visiting an authorized Samsung service center for a full evaluation. You may also consider submitting an error report via the Samsung Members app, which allows our technical team to investigate further.
We genuinely appreciate your loyalty and hope to regain your trust in our service moving forward.
If you replace my display, i will continue Samsung and support you. otherwise, I will not... many times, I visit service centre they not agree free replacement. Reason out of warranty.
Thank you for reaching out to us. We completely understand your situation.
However, as per the warranty policy, we are unable to offer a free replacement. That said, we may be able to support you with a possible discount—but only after the device has been inspected at an authorized service center.
